Director of Planning City of North Richland Hills, TX
The path from project application to approval can be filled with unnecessary delays, unclear communication, and customer frustration. The key to fixing it? Start from within. This presentation offers a behind-the-scenes look at how jurisdictions can identify bottlenecks, refine internal workflows, and strengthen coordination among staff, development partners, and the public. Presenters - a planning director with firsthand experience leading process improvements and a consultant specializing in operational efficiency - share proven strategies, real-world examples, and practical tools you can take back to your organization to make your development review process more efficient, transparent, enganging, and customer-friendly.
A predictable planning application process is critical to streamlining development projects that have a positive impact on a community. Learn about techniques and approaches that reduce barriers to an inclusive development process. Closed Captioning
Learning Objectives:
Learn to identify inefficiencies in your current processes and approaches.
Understand strategies for improving communications internally and with development partners, customers, and the public.
Enhance customer service approaches and community engagement efforts.
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.jpg)
.jpg)
.jpg)
.png)
.jpg)
.jpg)
.png)
.png)
.jpg)
.png)
.jpg)
.png)
.png)
.png)
.png)
